FAQs

Carlo is an on-demand digital car care services provider that is known for providing a comprehensive range of high-quality car repair and maintenance services. Our skilled and experienced team of professionals is equipped with the latest modern technology equipment that helps deliver excellent services to our customers. With us, you can rest assured that your car is in great hands

We provide an online interface that helps you book appointments seamlessly, throughout the day and night. Our technicians also offer a free online car inspection as well as free pickup and drop facilities for your convenience. Our inspection reports are fair, transparent, and affordable to ensure your experience remains flawless and is also pocket friendly.

All auto spare parts that we use to repair damaged or broken parts are 100% original, trustworthy, and of high quality. They are manufactured by reputable manufacturers and are covered by warranties.

You can contact customer support in three ways.

Write to us

Send us an email at info@carlo.ae. Within one business hour, a member of our customer service team will reply to your email with a personalized response.

Tip: The “Subject” field on the website also functions like a keyword search. As a result, if you use your primary term in the subject line, the pertinent FAQs will show up.

Call Us

During business hours you can call +971 800-22756 and speak to a customer service representative.

WhatsApp

You can also WhatsApp +971 800-22756 our customer representative regarding any queries for a quick and personalized response.

Yes, at Carlo, we prioritise both your safety and the safety of your vehicle above everything else.

Carlo guarantees that all of our technicians are immunised to the fullest extent and follow strict hygienic procedures. Before each use, we sanitise our tools, and following an inspection and repair, we also sanitise the vehicle.

Our Service centres are located in the following locations:

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Our car servicing and diagnostic centres are located in the following locations:

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Our wash and detailing service centres are located in the following locations:

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Sometimes you’ll need to reschedule or cancel a scheduled appointment:

1. Contact the respective service centre and cancel or reschedule your appointment directly through a call.
2. Shoot us an email at the address provided on our website regarding any rescheduling or cancellations of appointments.
3. You can also reschedule or cancel an appointment through the Carlo app.

Personal data must be collected to enable you to participate in the transaction. Personal data includes your first and last name, credit card details and email address. This data is only collected, processed and stored as part of the transaction to enable proper payment gateways. Your personal information will be kept absolutely secure and will not be shared with any third parties. All data will be deleted again when the payment is successful. Under no circumstances will your personal data be used for the purpose of misuse.

Yes, it is. You can download the Carlo app from the Google Play Store, and iPhone users can download the app from the App Store.

No. The good thing about Carlo’s car wash service is that we provide thorough transparency in terms of service and the costs involved. Every time you book our car wash service, based on the options you select, the cost will be auto-generated on the app. Upon your final approval only, we will book the service, and dispatch our specialist to the location you have given.

Cash or any type of credit or debit card are both acceptable forms of payment.

We do our best to accommodate as many same-day bookings as possible. However, because our bookings queue runs a mile, it is difficult to comply with same-day bookings. On average, you can obtain a car wash appointment in Dubai in 24 to 48 hours.

Although not essential, prepayment is highly recommended. By paying in advance, you can book your time slot, eliminate the uncertainty of whether the washer will arrive, and avoid the inconvenience of processing the payment after service

Yes. If you need to change or cancel an appointment, send us an email at the address listed on our website.

Absolutely! Your card information and payment information are all encrypted and only you can see them.

Since we use high-quality waterless wash products, they are safe for your car. Some even contain defense mechanisms that shield your car from future scuffs. Additionally, a microfiber cloth is used at our car wash to guarantee a beautiful and scratch-free finish

No, premium microfiber towels won’t ever scratch a clear coat. This is because the towels are softer than the paint finish.

Yes. Car owners have reservations about car washes because they are possessive about their vehicle’s paint and overall appearance. We completely understand. That’s why, Carlo car wash services use the best-quality microfiber towels as they are paint-friendly, highly absorbent, and scratch-proof.

It’s advised to wax your car around every three months. You can clean the inside and outside of your car in that window, then wax the body using high-quality wax to give it a lovely shine.

The answer to this question will vary depending on several variables, including your surroundings, how frequently you drive, and the local climate. Most cars require up to two car wash sessions each month, but if you ignore your car’s needs, you risk over-washing and harming it.

Since waxes don’t contain any abrasives, they can’t remove scratches and swirl marks. Very few clear coat scratches can occasionally be covered or temporarily hidden by waxes. The look of deeper clear coat scratches or damage that has penetrated the clear coat into the colour coat or primer, on the other hand, won’t be concealed by waxes.

Traditional car washes that use harmful chemicals and detergents do have the potential to cause tire damage. However, the good news is that Carlo offers a waterless car wash service. As a result, the use of water is minimal, and therefore no tire damage will be caused.

In case you have a bad tyre(s), you can book Carlo’s onsite tyre replacement service.

Car wash and car detailing are not the same. Detailing a vehicle is like giving it a thorough and comprehensive car wash but on a far higher level. Car detailing includes not only the act of washing the vehicle but also its reconditioning and, on occasion, its restoration, which may involve doing some mild cosmetic work.

When you sign up for Carlo’s car detailing service, our detailers will treat your vehicle with the utmost care and evaluate how their work will affect the car’s overall appearance and performance. Commonly, the only thing a standard vehicle wash does is vacuum the floor and the seats. As opposed to this, a detailer will use a vacuum and shampoo to remove any stains or unpleasant odours.